Orders are shipped from our warehouse in California. We do our best to get orders out as quickly as possible; however, orders generally ship on or before the second business day after submission. For example, an order placed on Tuesday may ship Wednesday but is more likely to ship on Thursday. An order placed on a Friday or weekend may ship the following Monday, but is more likely to ship on the following Tuesday.
- •Pending means your order is in line for processing
- •Warehouse means your order is processed and is being packed in our warehouse
- •Shipped means your order is packed and is awaiting pickup from the carrier or has already shipped
- •Update is an internal code we use to add information about your order to your order history
Your order will be shipped using the service you selected at checkout. For example, if you select next day air, the order will arrive the next day after it ships, not the next day after you submit it. If the service you selected is not available, we will select the next best service that closely approximates your selection.
You may log into DermOrganic.com and view your account for order updates at anytime.
When your order is shipped you may receive a tracking number by email sent by the carrier. Often this tracking number is also saved in your order history as well.
If an item you order is out of stock, or if there are any exceptions that will cause a delay, we may attempt contact you by phone or email; hold your order until the item comes back into stock; or we will ship your order in two or more shipments at no additional cost to you.
*Orders shipped using USPS may take 1 additional day to ship, because the Postal Service pickup time is early while the UPS pickup time is late in the day. We are working with our local postmaster to arrange a later pickup. Please visit this page again for updates.
If your order is damaged upon receipt, please notify the carrier and then contact us within 24 hours. We will reship any damaged product, but a claim must be filed with the carrier first.
To report a damage claim with UPS, Click Here
To report a damage claim with US Postal Service, Click Here
100% Satisfaction Guaranteed
We stand behind every product we make. If you are not satisfied with the product for any reason, please call us at 800-662-7839 or 661-257-4814 and we will accommodate your needs by replacing the product, exchanging the product for another item, or refunding your purchase price. We cannot refund your shipping costs.