Shipping to the 48 US States
Orders are shipped from our warehouse in California. We do our best to get orders out as quickly as possible, however, orders generally ship on or before the 2nd business days after submission.* An order placed on a Tuesday may ship Wednesday but is more likely to ship on Thursday. An order placed on a Friday may ship the following Monday, but is more likely to ship on the following Tuesday. An order placed on Thursday may ship on Friday, but is more likely to ship on the following Monday, and so on.
Your order will be shipped using the service you selected at checkout. For example, if you select next day air, the order will arrive the next day after it ships, not the next day after you submit it. If the service you selected is not available, we will select the next best service that closely approximates your selection.
Our website includes features that enable you to log in and check your account for status updates at anytime. Pending means your order is in line. Warehouse means it is being packed. Shipped means your order has gone out, or at least has had the shipping label printed and affixed to the box. Update is a code we use to enter information about your order that may interest you.
When your order is shipped you will receive a tracking number by email, usually delivered by the carrier select to ship your order. You can use that tracking number to approximate the transit time.
If an item you order is out of stock, or if there is an exception that will cause an inordinate delay, we will contact you by phone and email to afford you the opportunity to make changes or cancellations.
At this time the website will only offer UPS rates, however, shipments to these regions will go via US Postal Service. If there is a large difference in price we will refund you the difference. We hope to get USPS options live on our site soon.
*Orders shipped using USPS may take 1 additional day, because the Postal Service pickup time is early while the USPS pickup time is late in the day. We are working with our local postmaster to arrange a late pickup. Please visit this page again for updates.
If your order is damaged upon receipt, please notify the carrier and then contact us within 24 hours. We will reship any damaged product, but a claim must be filed with the carrier first.
To report a damage claim with UPS, Click Here
To report a damage claim with US Postal Service, Click Here
Your satisfaction is guaranteed. If you are not satisfied with the product for any reason, please call us at 800-662-7839 or 661-257-4814 and we will accommodate your needs by replacing or exchanging the product or refunding your purchase price. We cannot refund your shipping costs.